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Title:  Service Delivery Manager (all genders)

Requisition ID:  74181
City:  Duesseldorf
Country/Region:  DE

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 

Job Description

The ideal candidate will have extensive experience managing complex programs, a strong understanding of regulatory requirements, and the ability to lead cross-functional teams to implement secure, scalable, and compliant solutions.

Key Responsibilities

Project Management and Delivery: Define priorities and scope; ensure on-time, within scope, and on budget delivery.Develop and maintain detailed project plans; manage resources, schedules, and budgets.Proven experience in driving project change initiatives.Ensure project aligns with organisational goals and regulatory requirements.

Stakeholder Engagement: Collaborate with business units, IT teams, and external vendors to gather requirements and ensure smooth project execution.Provide regular project updates to senior management and other stakeholders.

Governance and Compliance: Drive initiatives under Logging, Monitoring, Alerting, and Retention, ensuring adherence to best practices in operational monitoring and data retention requirements.Experience of working in a regulated environment with exposure to global regulatory requirements, including GDPR, SOX, PCI DSS, and ISO 27001.Implement robust governance practices to manage risks and ensure compliance.

Team Coordination and Leadership: Lead cross-functional teams, work alongside project managers, control owners, business analysts, and technical specialists. Foster collaboration and resolve conflicts to maintain project momentum.Facilitate improvements in IT Operations Management, promoting efficient and scalable processes across production environments. Lead geographically disbursed team and pull them together to achieve common objectives.Excellent written and verbal communications

Process Improvement: Continuously evaluate processes and propose enhancements to improve efficiency, scalability, and security.Develop and implement best practices for project delivery.

Risk and Issue Management: Identify, assess, and mitigate risks throughout the project lifecycle.Proactively manage issues and dependencies to avoid project delays.Manage the development and implementation of robust Incident Management processes covering both security and operational incidents.Lead projects focused on improving IT Asset Management, ensuring comprehensive asset tracking and lifecycle management.

Documentation: Project initiation, planning, execution, monitoring and closure documentation including but not limit project charter, project plan, various status report, performance report and project closeout report.

Skill Requirement͏

Technical Experience / Skills

10 years of experience in overall IT security architecture

Deep knowledge in Infra-Security concepts / architecture and tools Deep knowledge in Microsoft security architecture and tools

Advance experience in MDR, Threat Intelligence and Vulnerability Management Excellent knowledge in IT security regulations and standards

Hands-On experience in Infra Security

Methods

Excellent knowledge in IT security regulations and standards Experience in Risk Management Excellent communication skills

Experienced in customer and escalation management

Advanced experience in service and project controlling

Leadership

Experience in leading global security teams. Experience in working with customer C-Level

Experienced in customer and escalation management

Language

Fluent English and German

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. 

Applications from people with disabilities are explicitly welcome. 

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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