Title: Service Delivery Manager (all genders)
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
The ideal candidate will have extensive experience managing complex programs, a strong understanding of regulatory requirements, and the ability to lead cross-functional teams to implement secure, scalable, and compliant solutions.
Key Responsibilities
Project Management and Delivery: Define priorities and scope; ensure on-time, within scope, and on budget delivery.Develop and maintain detailed project plans; manage resources, schedules, and budgets.Proven experience in driving project change initiatives.Ensure project aligns with organisational goals and regulatory requirements.
Stakeholder Engagement: Collaborate with business units, IT teams, and external vendors to gather requirements and ensure smooth project execution.Provide regular project updates to senior management and other stakeholders.
Governance and Compliance: Drive initiatives under Logging, Monitoring, Alerting, and Retention, ensuring adherence to best practices in operational monitoring and data retention requirements.Experience of working in a regulated environment with exposure to global regulatory requirements, including GDPR, SOX, PCI DSS, and ISO 27001.Implement robust governance practices to manage risks and ensure compliance.
Team Coordination and Leadership: Lead cross-functional teams, work alongside project managers, control owners, business analysts, and technical specialists. Foster collaboration and resolve conflicts to maintain project momentum.Facilitate improvements in IT Operations Management, promoting efficient and scalable processes across production environments. Lead geographically disbursed team and pull them together to achieve common objectives.Excellent written and verbal communications
Process Improvement: Continuously evaluate processes and propose enhancements to improve efficiency, scalability, and security.Develop and implement best practices for project delivery.
Risk and Issue Management: Identify, assess, and mitigate risks throughout the project lifecycle.Proactively manage issues and dependencies to avoid project delays.Manage the development and implementation of robust Incident Management processes covering both security and operational incidents.Lead projects focused on improving IT Asset Management, ensuring comprehensive asset tracking and lifecycle management.
Documentation: Project initiation, planning, execution, monitoring and closure documentation including but not limit project charter, project plan, various status report, performance report and project closeout report.
Skill Requirement͏
Technical Experience / Skills
10 years of experience in overall IT security architecture
Deep knowledge in Infra-Security concepts / architecture and tools Deep knowledge in Microsoft security architecture and tools
Advance experience in MDR, Threat Intelligence and Vulnerability Management Excellent knowledge in IT security regulations and standards
Hands-On experience in Infra Security
Methods
Excellent knowledge in IT security regulations and standards Experience in Risk Management Excellent communication skills
Experienced in customer and escalation management
Advanced experience in service and project controlling
Leadership
Experience in leading global security teams. Experience in working with customer C-Level
Experienced in customer and escalation management
Language
Fluent English and German
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.
Applications from people with disabilities are explicitly welcome.