Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 

Role : Field Support Engineer

Location: Grand Prairie, Tx 

JD: 

Imaging and supporting desktops, laptops, and mobile devices.

Pushing software in SCCM

Familiar with Microsoft Intune

Familiar with Active Directory

Assisting with a monthly inventory scanning of hardware

Working in a service now queue for daily hardware break fix tickets.

Face to face customer interaction and work at home support

Understanding of prioritization of SLAs

Windows 10, Windows 11 and Mac OS familiarity.

Remote access tools (EMA, SCCM Remote, RDP, WebEx, MS Teams)

Strong writing skills and strong customer service skills.

Knowledge of bitlocker encryption

Team work with local and remote teams

Technical skills – Basic understanding of ServiceNow tool, incident management

Time management – Tech needs excellent time management skills and should be able to set priorities when handling multiple cases

Team collaboration – Should have collaborating skills, should be good team members help self team and other team members when need arise.

Expected annual pay for this role ranges from [$45,000 to $55,000]. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.