Job Description

The candidate’s key responsibilities would include supporting the International Tax team in the following areas:

• quarterly tax provisions and forecasting process for APAC House entities including the reporting of cash tax payments and the preparation of uncertain tax positions (‘FIN 48’) calculations;
• annual corporate tax compliance for APAC House entities and Investment Holding Companies, including performing a first level review of the local tax advisor’s work papers and draft tax returns and partnering with them to ensure the timely submission of all tax filings and settlement of local tax liabilities;
• indirect tax compliance for APAC house entities and Investment Holding Companies, including performing first level review of local tax advisor’s work papers / tax returns (i.e. GST / VAT tax returns);
• preparation and collation of tax data for APAC House entities in respect of the annual tax reporting requirements for the  Group in the US;
• coordination of the Country-by-Country (‘CbC’) notification process for APAC House entities with the local tax advisors and  Finance teams;
• review and monitor monthly travel tracking for deal professionals and prepare a monthly report for the  International tax team;
• collation of Transfer Pricing (TP) input data for the annual TP documentation updates for the APAC House entities, including first level review of the draft TP reports prepared by the external advisors; and
• support on other miscellaneous tax initiatives and ad-hoc requests.

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Desired Candidate Profile:

• Candidate must be a Post-Graduate or Chartered Accountant / Chartered Tax Adviser with 1-3 years of corporate tax compliance experience. Note: this does not need to be specific to HK / APAC / India and can be obtained in a comparable jurisdiction. Exposure to international tax compliance and reporting is preferred.   
• Must be personable with ability to develop strong relationships both within the International Tax team and across the business, including the in-house Finance teams, and work collaboratively with external tax advisors.
• Must be a team player and enthusiastic to learn and grow in the role.
• Strong Microsoft Office and project management skills, including the ability to work on and manage multiple projects simultaneously and deliver under tight deadlines.
• Must possess strong analytical, problem solving and critical thinking skills. Numeracy and an eye for detail are essential for this role.
• Effective communication in verbal and written English, including the ability to communicate complex tax and accounting issues.
• A desire to work in an international team environment and drive process improvement across all areas of involvement.

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver