Title: Analyst
Job Description
• To prepare and submit Fund and Investor Reports accurately as per SLA.
• To meet TAT and deliver error free services.
• To work on partnership accounting Applications.
• To strive to create a healthy and professional work environment in the team.
• Display interpersonal skills in handling the day-to-day operations on the floor.
• Suggest and work on process improvements Idea.
• Very good understanding of Financial Accounting.
• General understanding of Capital Markets.
• General understanding of Banking.
• General understanding of Private Equity / Real Estate / Hedge Fund.
• Hands on experience of Private Equity / Real Estate / Hedge Funds systems.
• Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc.
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Essential Details:-
· To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Bookkeeping, Journal Posting, Preparation of Financial Statements.
· Management Fee Carried Interest and Expense Calculation & Posting.
· Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working,
· LP Memo Preparation.
· Fund Transfer Wire preparation,
· Repayment of LCs Reconciliation - Cash Reconciliation,
· Cash Tracking, Posting Entries,
· Cash reporting
· Tracking of Capital transactions.
· Valuation - Valuation of Portfolio Investment
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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
No | Performance Parameter | Measure |
1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |