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Title:  Lead Analyst

Requisition ID:  14305
City:  Gurugram
Country/Region:  IN

Job Description

Role Purpose

Data Analyst, Data Modeling, Data Pipeline, ETL Process, Tableau, SQL, Snowflake.
 

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Do

  • Strong expertise in data modeling, data warehousing, and ETL processes.

    - Proficient in SQL and experience with data warehousing tools (e.g., Snowflake, Redshift, BigQuery) and ETL tools (e.g., Talend, Informatica, SSIS).

    - Demonstrated ability to lead and manage complex projects involving cross-functional teams.

    - Excellent analytical, problem-solving, and organizational skills.

    - Strong communication and leadership abilities, with a track record of mentoring and developing team members.

    - Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.

    - Preference to candidates with experience in ETL using Python, Airflow or DBT

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver
 

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

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