Job Description

Role Overview This individual will be a member of the EMEA COE Finance India team. Working closely with Finance teams in EMEA, APAC and USA and, they will play an important role developing the FP&A function to support firm growth and be responsible for: • Prepare and present fund level monthly valuations of real estate investments and debt securities • Responsible for the preparation and reviewing of Quarterly Reporting, Net Debt Analysis, FX and MTM Impact analysis as well as Board Meeting Material • Reconciliation and Variance Analysis: Close coordination with onshore and offshore teams to identify and reconcile the reporting data and provide regular variance analysis, with explanations, to global stakeholders • Prepare and review materials for funds' regulatory reporting • Oversee co-ordination and submission of quarterly US Securities & Exchange Commission (“SEC”) Disclosures for all International entities • Assist with finance operations including Limited Liability Partnership administration and execution of centralised finance processes • Continuously seek to create operational efficiencies and reporting enhancements • Ad-hoc projects in support of the Firm’s businesses/new initiatives

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Do

• Support process by managing transactions as per required quality standards

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract 
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting 
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

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• Essential Skills & Experience: • Master’s degree – Major/Minor in Finance, Banking or Mathematics is a plus • Proficient clarity on basics of Financial statements • Previous background within a valuation or reporting role a plus • CFA designation and knowledge on derivatives is a plus • Highly proficient in Advance Excel & Powerpoint skills; experience with Anaplan or Tableau is a plus • Strong analytical and quantitative skills with a detail orientation • Highly organized and able to prioritise deliverables and meet demanding deadlines in a fast paced environment • Excellent interpersonal and communication skills, both written and verbal • Highly self motivated with ability to work independently and work effectively in a team • Collaborative and able to build strong relationships with a broad range of stakeholders • Strong initiative, energy and confidence completing assignments with limited supervisio

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver