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Title:  Senior Analyst

Requisition ID:  21595
City:  Gurugram
Country/Region:  IN

Job Description

Essential General Skills :
• Advanced knowledge of MS Office tools. 
• Very Good written & spoken communication skills; 
• Good Analytical Skills & problem solving skills 
• Pro-active & Positive Attitude 
• Ability to Work efficiently and effectively in a team; 
• Excellent Customer facing Skills and Ability to build Rapport with Clients 
• Have the ability to escalate issues on time to ensure quick resolution 
• Good phone & email etiquettes
• Candidate must be a Post Graduate or a CA or CFA, with knowledge of accounting and finance.
• 4 - 6 years of fund accounting experience
 

͏Domain Skills :

• Very good understanding of Financial Accounting

• Genaral understanding of Capital Markets

• Genaral understanding of Banking

• Genaral understanding of Private Equity / Real Estate / Hedge Funds

• Hands on experience of Private Equity / Real Estate / Hedge Funds systems

• Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc.

͏

  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features 
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

͏

  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver
 

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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