Job Description

Role Definition

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

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Previous experience with Sales Training
Exposure to Digital Marketting
Do Training Need analaysis
Document processes and create PPTs

Work Experience: 
-    Must have worked for a minimum of 4 years in either Digital Marketing, Consultative Sales or Outbound calling setups (in any capacity).
-    Must have worked for at least 2 years as a Lead Facilitator (designated Trainer/SME) 
-    Must be well versed with Digital Marketing as a domain (not just conceptual knowledge, in-depth insights are expected)
-    Experience in working with online advertising at a media agency or a publisher is preferred.
-    Experience in document and documentation management (SOP, Change Management, Version Control etc.) is preferred.
-    Experience of working in a chat support, email of similar back-office set-up is also preferred. 

The individual will be working with many teams and hence, the ability to work with others in order to achieve common goals will be a determiner of the success in this role. The individual must posses the ability to manage conflicts effectively, manage trainees efficiently and lead by example.  

The individual is expected to be analytical in the approach to work as results will be directly linked with the quality of TNI/TNA that would have been done. 

Duties: 
-    Planning, design, and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members.
-    Develop effective induction programs to assure new hires embrace the organizations culture and understand required potentially lacking cultural context for markets to be supported.
-    Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed.
-    Ensure Training Quality through Service Level and Training evaluations/assessments.
-    Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
-    Work closely with the Clients’ Training and Policy Team to assure training content is updated and aligned with the respective Standards/Terms of Service
-    Review existing measurement tools, metrics, and feedback to gauge the effectiveness of the training.
-    Conduct ongoing and thorough analysis of organizational, departmental, and individual training needs.
-    Ensure that training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles.
-    Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary.
-    Keep self-updated on Learning & Development Best Practice
-    Should have excellent process knowledge with a desire to coordinate with cross functions and drive results.
-    Ability to work & communicate with people across organizational units and locations. Strong Team building skills.
-    Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities.
-    Critical thinking and Strong analytical skills with an ability to solve a problem.
-    Motivating associates through effective management and constructive feedback

͏

Previous experience with Sales Training
Exposure to Digital Marketting
Do Training Need analaysis
Document processes and create PPTs

Work Experience: 
-    Must have worked for a minimum of 4 years in either Digital Marketing, Consultative Sales or Outbound calling setups (in any capacity).
-    Must have worked for at least 2 years as a Lead Facilitator (designated Trainer/SME) 
-    Must be well versed with Digital Marketing as a domain (not just conceptual knowledge, in-depth insights are expected)
-    Experience in working with online advertising at a media agency or a publisher is preferred.
-    Experience in document and documentation management (SOP, Change Management, Version Control etc.) is preferred.
-    Experience of working in a chat support, email of similar back-office set-up is also preferred. 

The individual will be working with many teams and hence, the ability to work with others in order to achieve common goals will be a determiner of the success in this role. The individual must posses the ability to manage conflicts effectively, manage trainees efficiently and lead by example.  

The individual is expected to be analytical in the approach to work as results will be directly linked with the quality of TNI/TNA that would have been done. 

Duties: 
-    Planning, design, and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members.
-    Develop effective induction programs to assure new hires embrace the organizations culture and understand required potentially lacking cultural context for markets to be supported.
-    Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed.
-    Ensure Training Quality through Service Level and Training evaluations/assessments.
-    Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
-    Work closely with the Clients’ Training and Policy Team to assure training content is updated and aligned with the respective Standards/Terms of Service
-    Review existing measurement tools, metrics, and feedback to gauge the effectiveness of the training.
-    Conduct ongoing and thorough analysis of organizational, departmental, and individual training needs.
-    Ensure that training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles.
-    Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary.
-    Keep self-updated on Learning & Development Best Practice
-    Should have excellent process knowledge with a desire to coordinate with cross functions and drive results.
-    Ability to work & communicate with people across organizational units and locations. Strong Team building skills.
-    Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities.
-    Critical thinking and Strong analytical skills with an ability to solve a problem.
-    Motivating associates through effective management and constructive feedback

͏

Previous experience with Sales Training
Exposure to Digital Marketting
Do Training Need analaysis
Document processes and create PPTs

Work Experience: 
-    Must have worked for a minimum of 4 years in either Digital Marketing, Consultative Sales or Outbound calling setups (in any capacity).
-    Must have worked for at least 2 years as a Lead Facilitator (designated Trainer/SME) 
-    Must be well versed with Digital Marketing as a domain (not just conceptual knowledge, in-depth insights are expected)
-    Experience in working with online advertising at a media agency or a publisher is preferred.
-    Experience in document and documentation management (SOP, Change Management, Version Control etc.) is preferred.
-    Experience of working in a chat support, email of similar back-office set-up is also preferred. 

The individual will be working with many teams and hence, the ability to work with others in order to achieve common goals will be a determiner of the success in this role. The individual must posses the ability to manage conflicts effectively, manage trainees efficiently and lead by example.  

The individual is expected to be analytical in the approach to work as results will be directly linked with the quality of TNI/TNA that would have been done. 

Duties: 
-    Planning, design, and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members.
-    Develop effective induction programs to assure new hires embrace the organizations culture and understand required potentially lacking cultural context for markets to be supported.
-    Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed.
-    Ensure Training Quality through Service Level and Training evaluations/assessments.
-    Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
-    Work closely with the Clients’ Training and Policy Team to assure training content is updated and aligned with the respective Standards/Terms of Service
-    Review existing measurement tools, metrics, and feedback to gauge the effectiveness of the training.
-    Conduct ongoing and thorough analysis of organizational, departmental, and individual training needs.
-    Ensure that training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles.
-    Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary.
-    Keep self-updated on Learning & Development Best Practice
-    Should have excellent process knowledge with a desire to coordinate with cross functions and drive results.
-    Ability to work & communicate with people across organizational units and locations. Strong Team building skills.
-    Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities.
-    Critical thinking and Strong analytical skills with an ability to solve a problem.
-    Motivating associates through effective management and constructive feedback

͏

Previous experience with Sales Training
Exposure to Digital Marketting
Do Training Need analaysis
Document processes and create PPTs

Work Experience: 
-    Must have worked for a minimum of 4 years in either Digital Marketing, Consultative Sales or Outbound calling setups (in any capacity).
-    Must have worked for at least 2 years as a Lead Facilitator (designated Trainer/SME) 
-    Must be well versed with Digital Marketing as a domain (not just conceptual knowledge, in-depth insights are expected)
-    Experience in working with online advertising at a media agency or a publisher is preferred.
-    Experience in document and documentation management (SOP, Change Management, Version Control etc.) is preferred.
-    Experience of working in a chat support, email of similar back-office set-up is also preferred. 

The individual will be working with many teams and hence, the ability to work with others in order to achieve common goals will be a determiner of the success in this role. The individual must posses the ability to manage conflicts effectively, manage trainees efficiently and lead by example.  

The individual is expected to be analytical in the approach to work as results will be directly linked with the quality of TNI/TNA that would have been done. 

Duties: 
-    Planning, design, and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members.
-    Develop effective induction programs to assure new hires embrace the organizations culture and understand required potentially lacking cultural context for markets to be supported.
-    Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed.
-    Ensure Training Quality through Service Level and Training evaluations/assessments.
-    Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
-    Work closely with the Clients’ Training and Policy Team to assure training content is updated and aligned with the respective Standards/Terms of Service
-    Review existing measurement tools, metrics, and feedback to gauge the effectiveness of the training.
-    Conduct ongoing and thorough analysis of organizational, departmental, and individual training needs.
-    Ensure that training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles.
-    Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary.
-    Keep self-updated on Learning & Development Best Practice
-    Should have excellent process knowledge with a desire to coordinate with cross functions and drive results.
-    Ability to work & communicate with people across organizational units and locations. Strong Team building skills.
-    Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities.
-    Critical thinking and Strong analytical skills with an ability to solve a problem.
-    Motivating associates through effective management and constructive feedback