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Title:  Administrator - L3

Requisition ID:  75287
City:  Hyderabad
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Loaction:-Coimbatore / Pune 

EXP:- 5 to 8 years

Rate :- Market rate

Responsibilities: Ø Second-Level Technical Support: Provide L2 technical support for incidents and service requests related to Microsoft Teams, including messaging, meetings, channels, and application integration. This includes initial diagnosis, troubleshooting, and resolution of a wide range of issues. Ø User and Group Management: Perform routine administrative tasks in Microsoft Teams, such as managing user access, team creation, and membership. Ø Meeting and Collaboration Support: Assist users with issues related to Microsoft Teams meetings, including audio/video problems, screen sharing, and recording. Provide guidance on best practices for collaboration within Teams. Ø Basic Policy Enforcement: Assist with the implementation and monitoring of basic Microsoft Teams policies related to messaging and meeting settings. Ø Device Support: Provide basic troubleshooting for Microsoft Teams certified devices (e.g., headsets, webcams). Ø Integration Support: Assist with troubleshooting basic integration issues between Microsoft Teams and other Microsoft 365 services. Ø Monitoring and Health Checks: Monitor the health and basic performance of the Microsoft Teams environment. Identify potential issues and proactively take steps to prevent disruptions. Ø Documentation: Contribute to the creation and maintenance of basic technical documentation, including knowledge base articles and troubleshooting steps for Teams issues. Ø Ticket Management: Accurately log and update all support activities in the ticketing system, ensuring timely communication with end-users. Ø Escalation: Escalate complex or unresolved issues to L3 engineers in a timely and efficient manner, providing detailed information for further investigation. Ø Collaboration: Work closely with other IT team members, including L1 support and other infrastructure teams, to resolve issues effectively. Ø Learning and Development: Continuously learn and develop skills in Microsoft Teams and related technologies through training, self-study, and knowledge sharing.

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Required Skills and Experience: Ø Minimum of 3-6 years of experience in supporting Microsoft Teams environments. Ø Good understanding of core Microsoft Teams features and functionalities (messaging, meetings, channels, apps). Ø Familiarity with Microsoft 365 administration and the Teams Admin Center. Ø Basic troubleshooting skills related to audio and video within Teams meetings. Ø Good understanding of user and group management within Microsoft Teams. Ø Familiarity with basic Microsoft Teams policies. Ø Good communication (both written and verbal) and interpersonal skills. Ø Ability to work effectively in a team environment. Ø Strong attention to detail and organizational skills. Added Advantage (Skills in any of the following will be a plus): Ø Basic understanding of Microsoft Teams Enterprise Voice features (Phone System, Calling Plans, Direct Routing). Ø Familiarity with VoIP concepts and terminology. Ø Experience with troubleshooting basic calling issues in Teams. Ø Exposure to Microsoft Teams certified phone devices. Preferred Skills and Experience: Ø Microsoft certifications related to Microsoft 365 or Teams (e.g., Microsoft 365 Certified: Fundamentals). Ø Experience with using monitoring tools for Microsoft Teams. Ø Familiarity with PowerShell for basic Teams administration tasks.

Ø Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy etc). Ø Exposure to other Microsoft 365 collaboration tools.

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: Microsoft Exchange Server Admin .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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