Job Description

Exp - 8-10 yrs in servicenow development

Location- Hyderaba

CBR - 160K

ServiceNow Lead Developer

The candidate will be responsible for designing, deploying, and managing ServiceNow applications development and solutions that meet both current and anticipated requirements.

Responsibilities:

· Expertise in ServiceNow development and applications/ modules ITSM, ITOM

· Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow implementation best practices

· Lead the ServiceNow support and development work

· Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods

· Strong technical skills in ServiceNow, including scripting, development, and testing.

· Develop and document integration blueprints, including data mapping, transformation, and workflow orchestration.

· ServiceNow Advisory to customer on platform capabilities

· Will be able to demo ServiceNow product capabilities to customers

· Collaborate with Business Functional team members to write/estimate stories

· Hands-on development experience in ServiceNow Platform

· Can handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required

· Provide mentorship to developers and platform engineers on technical design standards and best practices

· Assist in identifying and implementing key business KPI metrics

· Develop, document, implement, and maintain ServiceNow governance processes, procedures, and policies

· Create and maintain design, SOP, training related documentation

· Design, develop, and deploy new ServiceNow functionalities

· Identify, investigate and resolve ServiceNow issues

· Design and deploy ServiceNow Integrations

Required Qualifications

· Experience with key technologies relevant to ServiceNow integration solutions

· Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

· Excellent interpersonal skills, customer centric attitude, and situational awareness

· Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

· 8+ years working on the ServiceNow platform

· ServiceNow certifications

o ServiceNow Certified Administrator(Must have)

o ServiceNow implementation specialist( Preferred)

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Do

1. Instrumental in understanding the requirements and design of the product/ software

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities

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2. Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

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3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver