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Title:  Risk & Fraud

Requisition ID:  69774
City:  Hyderabad
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Responsibilities:

  • Analyze transactions in Accertify and investigate potentially suspicious accounts and activities using various sources.
  • Exercise sound judgment in identifying fraudulent activities and account takeover attempts, even when  explicit fraud indicators are absent.
  • Conduct investigations to gather evidence and support decision-making.
  • Mitigate financial risk by taking appropriate actions on potentially fraudulent activity, including canceling orders, banning accounts, and escalating complex cases.
  • Respond to member inquiries in Zendesk regarding account security, including reports of suspected account takeover, with empathy and professionalism.
  • Investigate and resolve member appeals in Zendesk for orders and accounts incorrectly flagged as fraudulent, ensuring fair and timely resolutions.
  • Effectively differentiate between legitimate members and potential fraudsters attempting to gain access to accounts.
  • Secure compromised accounts and restore legitimate access in account takeover (ATO) situations.
  • Identify, act upon, and report trends in fraudulent behavior and account takeover attempts to team leads.
  • Actively participate in team meetings across time zones.
  • Independently complete daily assignments with high accuracy and efficiency, exceeding expectations while adhering to quality standards in all task-based work.
  • Make sound decisions quickly, even in ambiguous situations, and provide feedback on workflow gaps to leadership.
  • Communicate effectively with members, colleagues, and other internal partners.

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 

Mandatory Skills: Payment and Fraud( Trust & Safety) .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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