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Title:  Quality and Process Excellence Lead

Requisition ID:  26821
City:  Hyderabad
Country/Region:  IN

Job Description

Role

Quality and Process Excellence Lead

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Do

  • Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. 
  • Driving benchmarking and best practices deployment across accounts. 
  • Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. 
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. 
  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. 
  • Driving projects to improve and maintain the profitability of the process. 
  • Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. 
  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. 
  • Drive standardization practices and ensure strict compliance in internal and client defined processes. 
  • Ensure all process metrics are met. 
  • Lead consulting assignments and deliver business value to the customers through quality initiatives. 

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