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Title: Salesforce Tech Lead

Requisition ID: 58555

City: Hyderabad

Country/Region: IN

Ex:7-10 Years

Location:PAN India(Except Mumbai)

Experience

Minimum 7 Years of Experience in Salesforce Sales Cloud, Service Cloud, Communities implementation

Skills

Salesforce Technical Skills: Lightning experience, LWC (Lightning Web Component), Apex, Triggers, Visual Force, Lightning Aura components
Strong experience in Salesforce configuration and customization
Strong experience in integrating Salesforce with external systems
Strong experience in Agile way of working
DevOps practitioner with Bitbucket, Git and CI/CD experience
Good understanding and exposure to Salesforce DX
Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes
Good Communication, analytical & problem solving skill

Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameter

Exp: 7-10 Years

Location:PAN India-Except Mumbai)

JD:

Experience

Minimum 7 Years of Experience in Salesforce Sales Cloud, Service Cloud, Communities implementation

Skills

Salesforce Technical Skills: Lightning experience, LWC (Lightning Web Component), Apex, Triggers, Visual Force, Lightning Aura components
Strong experience in Salesforce configuration and customization
Strong experience in integrating Salesforce with external systems
Strong experience in Agile way of working
DevOps practitioner with Bitbucket, Git and CI/CD experience
Good understanding and exposure to Salesforce DX
Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes
Good Communication, analytical & problem solving skill

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Roles & Responisibilites:

Configure and customize solutions using Salesforce platform to support critical business functions and meet project objectives and client requirements
Ensuring Salesforce best practices are followed in configuring and customizing the application
Provide detailed level of effort estimates for proposed solutions.
Articulate the benefits and risks to a solution’s feasibility and functionality
Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation
Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions
Communicate with project manager, scrum master, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal Salesforce instances

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Certifications

Salesforce AppBuilder
Platform Developer I
Platform Developer 2

Sales Cloud
Service Cloud

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3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

Capturing all the requirements and clarifications from the client for better quality work
Taking feedback on the regular basis to ensure smooth and on time delivery
Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver

No.	Performance Parameter	Measure
1.	Continuous Integration, Deployment & Monitoring of Software	100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan
2.	Quality & CSAT	On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation
3.	MIS & Reporting	100% on time MIS & report generation

Mandatory Skills: Salesforce Platform Development .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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