Apply now »


Work with us

Title:  Senior Training Manager - Trust & Safety

Requisition ID:  50311
City:  Hyderabad
Country/Region:  IN

Wipro BPS is seeking a Senior Training Manager for its Trust & Safety division located in Hyderabad.

 

The ideal candidate should be a strong leader with experience in overseeing training for Content Moderation processes and possess knowledge of cutting-edge technologies.

Job Description

Role 

Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes.  Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account.  Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees’ skills, performance, productivity and quality of work

 

͏

DO

  • Identifying and assessing future and current training needs
  • Drawing an overall or individualized training approach
  • Deploying a different variety of training methods for specified needs and outcomes 
  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
  • Conduct effective induction and orientation sessions
  • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
  • Manage training budget
  • Provide opportunities for ongoing development
  • Resolve any specific problems and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments and best practices

͏

͏

͏

Job Title:

Senior Manager – Training

Job Category:

Senior Training Manager

Department/Group:

Training

Business Unit:

 Content Moderation Team

Location:

Hyderabad

Travel Required:

As per business requirement

Job Description

Role and Responsibilities (not an exhaustive list)

  • Ensure all training goals and objectives are met at an account level.
  • Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner.
  • Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met.
  • Develop and maintain positive relationships with all stakeholders,
  • Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed.
  • Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services.
  • Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals.
  • Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agree timelines.
  • Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement.
  • Manage and allocate resources as per business needs; ensure that the SOW terms are always met.
  • Mentor new and existing resources.

 

Minimum Requirements

  • Must have Digital Marketing/Content Moderation Training domain experience of at least 3 years.
  • People leadership experience of 7+ years.
  • Must have led a team of managers for at least 3+ years.
  • Must have Knowledge of learning and development best practices.
  • A proven track record of training program development and management.
  • Excellent leadership skills
  • Good to have.
    • Understanding of the Advertising, Marketing World and/or Content Moderation
    • Content Design & Development Skills
    • Experience in handling LMS activities

 

Behavioral Skills and Attributes:

Assertive Communication, Conflict Resolution Mindset, Self-improvement Mindset, Resilience Management, Patience, Customer Centricity, Coaching and Mentoring ability and good Analytical skills.

 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »