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Title:  Team Leader ( GIS )

Requisition ID:  65089
City:  Hyderabad
Country/Region:  IN

Handles and resolves customer complaints- identify and escalate priority issues.

>> Ensures compliance with all company and departmental policies, procedures, and guidelines

>>Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization.

>>Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports

>>Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition

>>Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement.

>> Handled team size of 15 to 25 Head Count.

>>Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs.

>>Both way cab facilities are available .

>>Meals are available as well .

>>Highest Qualification: Graduation is mandatory .

>>Experience Required: 24 to 36 months of experience of being a TL, with a strong emphasis on mapping experience.

->>Language: Proficiency in English (reading, writing, and speaking) is mandatory .

Team Leader - GIS Mapping

Role Purpose


The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. 
 

T͏eam Leader - GIS Mapping

  • Drive performance of the team on the identified metrices of the process 

    • Review last 6-8 weeks performance data (RAG) and identify low performers
    • Provide feedback and coach the outliers/ low performers to improve their performance metrices
    • Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers
    • Handhold the employees on performance on process and monitor for improvements
    • Identify training needs for new joiners especially and track their daily progress
    • Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end

T͏eam Leader - GIS Mapping

  • Stakeholder Interaction & Management 

    • Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts
    • Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.
    • Participate in monthly review meetings with Account Delivery leadership  updating them on the status and progress of the account
    • Work with quality team to ensure the quality improvements as per the delivery standards of the contract
    • Provide timely assistance in case of an escalation and support resolution of escalations/ issues 

͏

  • Effective Team Management

  • Resourcing

    • Hire adequate and right resources for the team 
  • Talent Management
    • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
    • Build an internal talent pool and ensure their career progression within the organization
    • Manage team attrition 
    • Drive diversity in leadership positions

  • Performance Management

    • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
    • Ensure that the Performance Nxt is followed for the entire team

  • Employee Satisfaction and Engagement

    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team

Handles and resolves customer complaints- identify and escalate priority issues.

>> Ensures compliance with all company and departmental policies, procedures, and guidelines

>>Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization.

>>Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports

>>Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition

>>Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement.

>> Handled team size of 15 to 25 Head Count.

>>Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs.

>>Both way cab facilities are available .

>>Meals are available as well .

>>Highest Qualification: Graduation is mandatory .

>>Experience Required: 24 to 36 months of experience of being a TL, with a strong emphasis on mapping experience.

->>Language: Proficiency in English (reading, writing, and speaking) is mandatory .

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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