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Title: Contact Center CSR 2025

Requisition ID: 64908

City: Jefferson City

Country/Region: US

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Profile	International Ops Associate
Role Definition	The role of an International Operations Lead is to provide support to international locations post setup for any administrative and site level developments
Roles and Responsibilities	a. Collecting Information by use of various cannels for feasibility /setup of international locations like:- i. Labor Regulations/Laws ii. Real Estate costs / availability iii. Labor Pool availability iv. Competition Study v. Demographics vi. Economic indicators vii. Infrastructure b. Assist the team in responding to RFPs and RFIs i. Liaise with Recruitment agencies / local recruitment SPOC ii. Procure Labor costs iii. Procure Hiring timelines iv. Participate in RFP workshops c. Coordinate with relevant departments to ensure site readiness in terms of infrastructure, technology, human resources and other logistics on time to go-live. d. Responsible for providing ongoing support to international locations post setup for any administrative and site level developments
Certifications and Assessments	-

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Education	Graduate
Knowledge	a. Strong interpersonal skills & Communication b. Good analytical and problem solving skills c. Ability to coordinate various tasks/departments and deliver successfully d. Ability to work with multicultural environment and teams. e. Knack of compensation and Benefits f. Ability to work and communicate with people across organizational units/ Geographies g. Good Knowledge of working on MS Power Point , Excel etc. 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency
Experience	a. Min 4-5 years of relevant experience b. Needs to be comfortable with working in shifts and stretch as per the job requirement c. Should have a valid passport & should be willing to travel abroad at a short notice d. Should be willing to relocate in a foreign location, if required
Behavioral Skills and Attributes	Assertive Communication Conflict Resolution Mindset Able to balance work and life Good Time Management Self-improvement Mindset Good Stress Management/Resilience Patience

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Nearest Major Market: Jefferson City
Nearest Secondary Market: Columbia Missouri

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