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Title:  OTC Executive

Requisition ID:  50654
City:  Lisbon
Country/Region:  PT
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.  
As part of this project, your role as OTC Executive will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
 

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Job requirements:
•    Processing of Billing;
•    Sales, Credit Card, Chargeback, and refunds processing;
•    Processing Cash Application;
•    Account Reconciliations;
•    Passing of JVs in Client System;
•    Day to day query resolution and timely process escalations;
•    Month Closing;
•    Meeting SLA;
•    Preparation of Dashboard Reports;
•    Handling Client Calls / Escalation process;
•    Measuring KPI’s;
•    Preparation of Business / Process review deck;
•    Quality Initiative;
•    Collections of debts by call and email;
•    Manage disputes.

Candidate’ profile:
•    Advanced level of English AND Portuguese;
•    Excellent communication skills
•    Domain knowledge
•    Excellent skills in MS Office, especially MS Excel, MS Visio (Process Mapping);
•    Customer Centricity;
•    Effective delegation & Time management;
•    Commitment for excellence;  
•    Projects improvement; 
•    ERP exposure, SAP/MS Visio;
•    2-3 years of experience in relevant F&A operations.
 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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