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Title:  Deskside Support Engineer

Requisition ID:  74432
City:  Manchester
Country/Region:  GB
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose:

The core purpose of a deskside support engineer is to provide direct, on-site technical assistance to users, ensuring their computer systems and software function smoothly. They are the frontline troubleshooters, resolving hardware, software, and network issues to maintain a productive work environment

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Key Skills Required:

  • End user support experience experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. 
  • Hardware Troubleshooting and Repair
  • Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories 
  • Basic knowledge of enterprise LAN, WAN, Server setups and concepts. 
  • Conference room A/V equipment assistance & troubleshooting 
  • Basic VOIP phone configuration & troubleshooting 
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability 
  • Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10 / MAC / Linux) 
  • Experience with Anti-spyware and Anti-virus software. 
  • Basic installation and troubleshooting of standard software’s / application like Adobe, browsers 
  • Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) 
  • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles o
  • Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc), 
  • Basic understanding on Data backups, 
  • Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
  • Basic configuration & troubleshooting of Apple machines /mobile devices o Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
  • Knowledge and experience on Service requests and incident management process,
  • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)

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Mandatory Skills: Desktop Support .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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