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Title:  Production Agent - L1

Requisition ID:  45712
City:  Manila
Country/Region:  PH
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Do

  • Need to have good negotiation skills along with proper and assertive communication
  • Understanding of collections domain and comfortable in dealing with international customers
  • Excellent oral and written communication and listening skills
  •  Customer centric
  •  Attention to details
  • Computer Savy - MS office & Internet
  • Handles contacts with our customers in a polite and friendly way, instilling customer confidence
  • Willingness to work in shifts
  • Must possess good verbal and written communication skills
  • Courteous, with strong customer service orientation
  • Dependable, with proficient attention to detail
  • Preferred industry experience
  • Must be goal oriented
  •  Possess insight into self and others
  • Excellent Verbal & written communication skill

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  • Work on the delinquent accounts and perform collection activites
  • Call customers and inform about the account status and collect due amount
  • Negotiate with the customer in assertive manner to deliver desired outcome of getting the account out of collections
  • Update relevant systems and add service requests basis the discussion with the customer
  • Adhere to laws and regulations while performing collection duties
  • Co-ordinate with the internal and external teams in case there is additional information required or asked by the customer 
  • Ensure that the right service is provided to the customer
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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