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Title:  DevOps Lead - L2

Requisition ID:  37195
City:  Melbourne
Country/Region:  AU
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose


The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes
 

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Do

  • Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications 
    • Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement
    • Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement
    • Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly
    • Define & manage the IT infrastructure as per the requirement of the supported software code
    • Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, to testing, to staging, to release, configuration and monitoring
    • Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions
    • Ensure on boarding application configuration from planning to release stage
    • Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained

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  • Provide customer support/ service on the DevOps tools 
    • Timely support internal & external customers escalations on multiple platforms
    • Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module
    • Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost 
    • Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems 
    • Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
    • Provide knowledge transfer, sharing best practices with the team and motivate 

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  • Team Management
    • Resourcing
      • Forecast talent requirements as per the current and future business needs
      • Hire adequate and right resources for the team 
      • Train direct reportees to make right recruitment and selection decisions 
    • Talent Management
      • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
      • Build an internal talent pool of HiPos and ensure their career progression within the organization
      • Promote diversity in leadership positions
    • Performance Management
      • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
      • Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues
      • Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
    • Employee Satisfaction and Engagement
      • Lead and drive engagement initiatives for the team
      • Track team satisfaction scores and identify initiatives to build engagement within the team
      • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
      • Exercise employee recognition and appreciation 

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Deliver

No. Performance Parameter Measure
1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation
2. CSAT Manage service tools 
Troubleshoot queries
Customer experience
3. Capability Building & Team Management % trained on new age skills, Team attrition %, Employee satisfaction score

 

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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