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Title:  Production Specialist - L2

Requisition ID:  27769
City:  Mexico City
Country/Region:  MX
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Production Support

Responsibilities:

Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)

Providing mentorship and guidance to junior team members to ensure successful resolution of issues

Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.

Automate manual processes to increase efficiency and reduce risk.

Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.

Work closely with the engineering team to drive resolution of client issues.

Participate in on-call rotations and respond to incidents as needed.

Continuously improve processes and systems to increase reliability and reduce risk.

Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.

Create documentation /runbooks and code snippets to share with clients and internal engineering teams



Key criteria:

Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.

Must have a basic knowledge of UI and API integration.

Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.

Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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