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Title:  Technical Support Engineer

Requisition ID:  65560
City:  Mexico City
Country/Region:  MX
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Technical Support Engineer

1 to 3 years of experience as Desktop Technical Support:

  • Serve as the initial contact for reporting technical issues and answering questions related to software, hardware, and network problems.
  • Provide hands-on technical support for desktops, laptops, peripherals - Windows and MAC.
  • Respond to phone calls, messages, and emails related to system issues or hardware problems.
  • Accurately diagnose, troubleshoot hardware and software issues, ensuring timely resolution.
  • Assist end-users with hardware and software installations, configurations, and upgrades.
  • Educate users on best practices for IT security and data protection.
  • Ensure exceptional customer service and user satisfaction.
  • Configure, troubleshoot, and monitor the functioning of personal computers and server systems.
  • Basic Networking Knowledge
  • Collaborate with other IT teams to address complex technical problems.
  • Support and Mentor team members of desktop support technicians.
  • Undertake pre-emptive maintenance on telecommunication equipment.
  • Escalate unresolved issues to higher support tiers when necessary.
  • Assign tasks, Coordinate with L2 teams, conduct training and provide feedback.
  • Foster a positive and collaborative work environment.
  • Maintain accurate records of incidents, service requests, and resolutions.
  • Create and update documentation related to desktop support processes.

Advanced English

Onsite position Monday to Friday in Insurgentes Sur- Mexico City

 

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Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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