Mandatory Skills: Desktop Support .

Experience: 5-8 Years .

Roles and responsibility:

• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).

• Proactively and consistently communicate with clients and colleagues

• Accurately and promptly record all-time in our ticketing system

• Proactively manage ticket queue

• Ensure all ticket notes and statuses are up to date

• Troubleshoot end-user technical issues and document all steps up through resolution

• Effectively multi-task to manage workload

• Collaborate on the improvement of operational effectiveness

• Document, take ownership of, and escalate issues

• Meet individual and team SLA targets

Expected annual pay for this role ranges from $40,000 to $70,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.