Job Description

A Baggage IT Operations member supports baggage-related applications at an airport typically has a range of responsibilities to ensure the smooth handling and tracking of luggage. Here are some key roles and responsibilities:

A preferred qualification for this position is a valid driver's license.
The candidate must be able to successfully complete the Transport Canada clearance process, as this is a mandatory requirement for the job.
The ability to work in rotational continental shifts is necessary.
Experience in airport/aviation operations is a plus.
The individual will serve as the primary contact for any reported IT issues.
Responsible for working on automation initiatives and system enhancements.

**System Maintenance and Monitoring**:
   - Regularly monitor baggage handling systems (BHS) to ensure they are functioning correctly.
   - Perform routine maintenance and troubleshooting to prevent system failures.
   - Monitor all alerts, highlight, and escalate the issues for all procedures and systems as applicable
**Application Support**:
   - Provide technical support for baggage-related applications, including software used for tracking and managing luggage.
   - Address and resolve any issues or bugs reported by users.
   - Provide 24×7 operational support to business-critical apps and production practices on holidays and weekends on weekly rotational shifts.
**Data Management**:
   - Manage and analyse data related to baggage handling to improve efficiency and reduce errors.
   - Ensure data integrity and security within the baggage handling systems.
**Coordination with Stakeholders**:
   - Work closely with airlines, ground staff, and other airport departments to coordinate baggage handling operations.
   - Communicate effectively to ensure all parties are informed about system updates or issues.
   - Coordinate with IT groups and third-party vendors and ensure effective application services to ensure smooth functioning of the applications.
**Documentation**
   - Create and maintain documentation for system procedures and troubleshooting guides.
**Compliance and Safety**:
   - Ensure all baggage handling operations comply with aviation safety regulations and standards.
   - Implement and monitor safety protocols to protect both staff and passengers' luggage.
   -  Able to understand the architectures of the system and handle the Disaster Recovery Drills & Tasks
**Incident Management**:
   - Respond to and manage incidents related to baggage handling, such as lost or mishandled luggage.
   - Implement corrective actions to prevent future incidents.
**System Upgrades and Improvements**:
   - Participate in the planning and implementation of system upgrades and new technologies.
   - Evaluate and recommend improvements to enhance the efficiency and reliability of baggage handling processes.