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Title:  Associate analyst

Requisition ID:  60791
City:  Mumbai
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

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The distribution role involves pre-onboarding and onboarding tasks, such as registering brokers through a portal and checking delinquent accounts on credit reference agencies

· Action requests from colleagues, customers and brokers regarding property information, access

details and loan information.

Action requests for enquiry refers to ensure they are processed in an accurate and timely

manner

· Support brokers in understanding true maximum loan value through processing requests to

calculate net income for applicants wanting to use land & property income within affordability assessment

· Undertake manual reviews of credit reference agency files to identify full profile inclusive of

delinquent accounts to ensure compliance to internal policy requirements

· Action expiry of DIPs (Decision in Principles) within eligibility criteria that have not converted to

application within 10 calendar days (system will action remaining cases to expire at 30 day point for those within agreed criteria)

· Support the successful onboarding of brokers through processing broker registrations requests

across two portals (residential & specialist)

· Support landlord partnership managers to complete annual reviews for our existing portfolio

landlord customers by reviewing and consolidating data & insight

 

 

 

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 

Mandatory Skills: Mortgage( DM) .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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