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Title:  Lead Administrator - L1

Requisition ID:  29304
City:  Mumbai
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

 

Role Purpose


The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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As a L2 resource of the Run team, he/she will :
•    Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
•    Plan, prepare and execute Change technical tasks in the ITSM queues
•    Respond to and resolve alerts from the monitoring management system
•    Manage, maintain and operate data storage solution of SAN, NAS, FC Fabrics and Inter-site links.
•    Manage, maintain and operate data storage replication between Data Centers
•    Provision and allocate storage to server assets and reclaim of storage for decommissioned volumes
•    Perform zoning, mapping and masking of LUNs from arrays to server assets
•    Plan, prepare and coordinate with vendors for campaign upgrades for SAN, NAS and Fabrics
•    Perform storage performance analysis and troubleshoot storage-related performance/capacity issues with other teams (Platform, Database, etc) 
•    Perform basic to intermediate root cause analysis in Incident and Problem tasks
•    Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
•    Plan, prepare, execute and support Data Center maintenance activities 
•    Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises 
•    Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
•    Respond to and own L1/L2 escalations
•    Engage in taskforce resolution squad in priority incident management / crisis management cases
•    Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
•    Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)


Must Have 
•    SAN – HPE XP7/XP8/Hitachi (VSP 5000), Primera/3PAR
•    Brocade SAN Fabric
•    Storage Replication technologies
•    Storage failover/failback in Disaster Recovery operations
•    Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters

Good To Have:
•    NAS – Dell PowerScale (formerly ISILON)
•    Basic working knowledge of High-Availability solution – Microsoft Cluster Service and Veritas InfoScale
•    Scripting / automation experience
•    Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)

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Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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