Title: Production Specialist - L1
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
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The Analyst is a Subject Matter Expert (SME) within the team and is responsible for processing and auditing transactions in a timely and accurate manner as per the client specific standard operating procedures. The Analyst is responsible for coaching / training of new hires, metrics / reporting and updating SOP’s. The Analyst works with the manager to identify issues, opportunities for improvement and recommends / implements solutions. The Analyst should be able to perform complex transactions and provide support to other colleagues in the team. This role may be leveraged across multiple client teams.
Responsibilities:
Core Payroll Processing & data validation
• Acquire process and system knowledge from domain expert (Internal/Client) & be process certified.
• Assist in executing on-cycle payroll runs using SAP or Payroll Control Center (PCC)
• Process off-cycle payroll (PUOC_10 & 07) for terminations, bonuses, and retro payments.
• Validate payroll inputs using SAP Infotypes (e.g., IT0008 - Basic Pay, IT0014 - Recurring Payments, IT0015 - Additional Payments).
• Perform payroll simulations (PC00_M10_CALC_SIMU) to check for discrepancies.
• Verify time evaluation results from SAP Time Management (Kronos, CATS, Time spreadsheet load) for accurate payroll calculations.
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• Assist in tax calculation verifications, including US BSI TaxFactory.
• Support year-end payroll processing of tax forms (W-2, W-2C, 1099, T4,)
• Respond to payroll-related employee queries through SAP, Employee Central (EC) or HR ticketing systems.
• Investigate payroll discrepancies using RT Tables, CRT, WPBP splits.
• Generate payroll reports (Ad Hoc Queries, PC00_M99_CWTR - Wage Type Reporter, SE16 extractions).
• Responsible for processing transactions of low to high complexity.
• Responsible for processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets.
• Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments
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Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.