Apply now »


Work with us

Title:  Production Specialist - L3

Requisition ID:  56067
City:  Mumbai
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
 

͏

Process Consultant would partner extensively with aligned manager and would work as subject matter expert, support ongoing delivery to clients through issue resolution, and standardized processes that contribute to achievement of Service Levels (SLAs or RSLs) and Key Performance Indicators (KPIs). He/she would be first point of contact and would interact with Onshore counterparts for any process or domain related work /escalations in the process. He/she would be responsible for reporting key process related metrics.

Responsibilities:

Domain Expertise :

 

  • Oversee end-to-end SAP payroll processing for US and Canada
  • Drive year-end payroll processes, W-2 corrections (W2C), T4 amendments, Form 1099 and cross-year payroll adjustments.
  • Implement data validation checks and proactive payroll alerts to prevent payroll discrepancies.
  • Should possess domain expertise and would be responsible for processing highly complex transactions / processes in a timely and accurate manner to ensure service delivery as per client contractual commitments, assigned targets and ensure process controls are in place.
  • Responsible for continuous improvement for Timeliness and Accuracy by adopting best practices and deploying for processes in scope.

͏

Operations Management :

  • Lead SAP and Payroll Control Center (PCC) automation projects to reduce manual intervention.
  • Collaborate with SAP IT teams to resolve any technical issues related to payroll calculation or processing.
  • Responsible for publishing accurate reports and analysis on agreed SLA’s  in a timely manner to internal & external clients.
  • Responsible for data accuracy used for EOT / RPA input and publishing UAT results & analysis.
  • Responsible for timely execution of projects, highlight any risks & deviations to relevant stakeholders.
  • Responsible to build, review and maintain SOPs for transitioned / new projects/processes and process map inventory.
  • Create JFC, FMEA, Job aid and periodically review and update

͏

Risk & Compliance

  • Responsible to have working knowledge of SOX/ SOC requirements for client. Should be able to create and review SOC related artifacts and do walkthrough with vendor
  • Responsible for maintaining accurate records as per audit requirements.
  • Partner with manager during BCP situations & to work on critical & SLA impacting production tasks.
  • Responsible to mitigate any escalation in partnership with manager, North America team and any relevant stakeholders.
  • Accountable for driving resolution of customer/client issues by conducting research, analyzing trends, preparing RCA (Root Cause Analysis) for payroll failures using SAP error logs implementing action plan and effectively communicate the same to the stakeholders.

͏


 

Mandatory Skills: Payroll(HCM) .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »