Title: Technical Lead - L1
Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
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Location: Mt Laurel NJ (Onsite) work from office
Job Summary
Responsible for designing and developing software applications and application extensions using a combination of Java technologies and modern Big Data platforms and streaming technologies. Guides the integration and deployment of a broad range of components, from lab development environments to QA and production. Troubleshoots and analyzes production issues. Documents work activity using a blend of Agile technologies and WIKI based content management systems. Collaborates closely with both senior and junior colleagues.
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Requirements
- Strong skills in the following areas:
- Languages: Java
- Frameworks: SpringBoot
- Big Data: Kafka, Spark
- NoSQL: Cassandra
- Automation: Gradle, Concourse, Ansible
- OS: Linux, Shell Scripts
- Strong experience developing large-scale streaming solutions using Kafka and Cassandra
- Strong experience in multi-threaded applications and parallel processing, with a strong grasp of concurrency concepts
- Strong experience with Linux and Cloud native systems in a DevOps environment
- Experience with high volume batch and streaming data processing technologies such as Spark
- Experience in performance tuning and testing
- Working knowledge of messaging technologies such as JSON and REST
- LaaS experience, i.e., ELK stack (Elastic Search, logstash, Kibana) for monitoring
- MaaS experience, i.e., Telegraf, Prometheus, Grafana, Alerta
- Good verbal and written communication skills
- Experience writing technical system admin guides, installation guides and troubleshooting guides
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Additional Desired Experience
- Experience in Python, Scala
- Experience with relational databases such as MySQL
- Experience with MongoDB
- Experience in AngularJS
- Experience in Kubernetes and Docker
- Experience developing and deploying applications to AWS
- Experience troubleshooting, analyzing and diagnosing JVM runtime problems
- Experience with TCP/IP, networking technologies, and protocols, particularly DHCP, TFTP, SNMP, DOCSIS
- Knowledge of Cisco Prime Cable Provisioning and Cisco Prime Network Registrar products
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Deliver
No | Performance Parameter | Measure |
1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
2 | Team Management | Productivity, efficiency, absenteeism |
3 | Capability development | Triages completed, Technical Test performance |
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