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Responsibilities:

• Provide exceptional customer service through various channels including calls, chats, and emails while maintaining a professional demeanor.
• Ensure service delivery is timely and accurate, meeting defined productivity levels that lead to satisfied customers.
• Build comprehensive client and domain knowledge to resolve inquiries on the first point of contact.
• Strictly adhere to Client Service Level Agreements (SLAs) concerning Customer Satisfaction, Service Levels, Handle Time, and Customer Efforts to ensure quality service.
• Foster a positive and engaging atmosphere within the team to enhance productivity and morale.
• Utilize strong interpersonal skills to manage day-to-day operations effectively.
• Follow attendance and accountability policies to ensure consistent service delivery.
• Address inquiries and issues effectively, ensuring proper documentation and follow-up processes are in place.
• Maintain high quality in delivery across all channels including calls, chats, and emails.
• Actively identify and suggest ways to improve operational efficiency and customer satisfaction.

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• Education Eligibility:

  • Graduates from fields such as B Com, BBA, BA, BCA, BHM, and B.Sc. are encouraged to apply, particularly those who have completed three-year programs.
  • Fresh graduates as well as applicants with relevant BPO experience of up to 2.5 years are eligible for consideration.
  • Candidates with full-time MBA, BE, or B Tech degrees with at least 6 months of applicable experience are also welcome to apply.

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Shifts:

This position requires working US Shifts, which include evening or night hours, with a commitment to five operational days per week and two fixed days off for optimal work-life balance.

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Perks and Benefits:

• Complimentary round-trip transport service from your home to the workplace, applicable only to candidates whose current addresses fall within designated hiring zones.
• Access to health insurance options at affordable rates, facilitated through the organization, ensuring peace of mind for employees and their families.
• Participation in regular Rewards and Recognition programs, fostering an environment where accomplishments are celebrated.
• Clear pathways for career advancement and growth opportunities within the organization are available.
• Ongoing learning and development initiatives are prioritized, allowing team members to enhance their skills continually.
• Support for further education through comprehensive assistance programs to encourage personal and professional development.