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Title:  Lead Administrator - L1

Requisition ID:  59656
City:  O Fallon
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

You will be joining Wipro Technologies-USA as a Lead Administrator - L1 (Contract). The role requires a strong skill set including CI/CD, Jenkins, Git & Maven, Unix Shell Scripting, SQL, troubleshooting using logs, Splunk/Dynatrace, ITSM, L2 Support experience, and PCF/AWS Cloud knowledge. Your responsibilities will include incident resolution, change implementation, root cause analysis, supporting UAT testing, traffic routing, configuring application/artifacts, and more. You will work closely with customers and other teams to ensure operational excellence and customer satisfaction.

Tools Used:

 

•            Remedy – Ticketing Tool

•            Rally (For Story and Bug Tracking)

•            Splunk and Dynatrace for Monitoring

•            WinScp (file movement/ validation)

•            Cyberark/Putty

•            Toad – Querying Tool for DB

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Team Management:

As the Lead Administrator - L1, your role involves managing and leading a team of technical professionals. You will be responsible for forecasting talent requirements, hiring resources, training on recruitment processes, ensuring compliance with onboarding standards, nurturing internal talent, and promoting diversity in leadership positions within the team.

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Performance Management:

Performance management is crucial for the Lead Administrator - L1. Your duties include setting performance goals, conducting reviews, providing feedback to team members, ensuring compliance with organizational programs, and driving opportunities for improvement.

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Employee Satisfaction and Engagement:

Creating a positive work environment and engaging team members is essential for success in this role. You will lead engagement initiatives, track satisfaction scores, implement engagement-enhancing initiatives, challenge the team with enriching projects, and recognize their contributions.

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Deliver:

As the Lead Administrator - L1, you will be evaluated based on various performance metrics related to operational efficiency, project delivery, problem resolution, and more. Along with this, you are expected to possess competencies such as client centricity, passion for results, execution excellence, collaborative working, learning agility, problem solving & decision making, and effective communication skills.

Mandatory Skills: Mainframe Admin .

 

Experience: 5-8 Years .

 

Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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