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Title:  Salesforce Technical Architect

Requisition ID:  64082
City:  Orange
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

 

 

Job Title: Salesforce Technical Architect – Service Cloud / Field Service Lightning

 

About the Role:

The ideal candidate will have a strong background in custom development, system design, and client-facing engagement, and will serve as a technical leader across high-impact projects. Responsible for delivering scalable Salesforce solutions, managing complex integrations, and driving architectural decisions while ensuring client satisfaction.

Key Responsibilities:

  • Design scalable and high-performing Salesforce architectures in Service Cloud and Field Service Lightning domains.
  • Lead technical design sessions, document solutions, and develop and implement custom Salesforce applications using Apex, Lightning Components (LWC/Aura), Visualforce, and Flows.
  • Provide hands-on technical leadership and mentorship to developers and administrators on Salesforce best practices and coding standards.
  • Work closely with stakeholders to gather requirements, propose solutions, and deliver robust Salesforce implementations aligned with business goals.
  • Develop complex custom solutions, including dynamic forms, automations, API integrations, and offline capabilities for Field Service Mobile.
  • Manage and resolve technical escalations, production issues, and performance bottlenecks.
  • Participate in code reviews, enforce quality standards, and ensure adherence to Salesforce governor limits and security best practices.
  • Collaborate with cross-functional teams including product owners, business analysts, QA, and support teams.
  • Drive technical innovation and stay up to date with Salesforce platform updates and industry trends.

 

Required Skills & Qualifications:

  • 12+ years of Salesforce experience, with at least 5+ years in Service Cloud and Field Service Lightning.
  • Proven track record of custom development using Apex, Lightning Web Components (LWC), Aura, SOQL, REST/SOAP APIs.
  • Strong experience with Salesforce Field Service (FSL) configuration, mobile optimization, and workforce management features.
  • Solid understanding of Service Cloud Console, Omni-Channel, Case Management, Entitlements, and Knowledge Base.
  • Expertise in Salesforce architecture, design patterns, and performance optimization.
  • Experience integrating Salesforce with external systems via middleware or custom APIs.
  • Strong problem-solving and issue triaging skills, with the ability to quickly identify root causes and recommend solutions.
  • Exceptional communication and client engagement skills; able to translate technical topics to business stakeholders.
  • Experience handling project escalations and working in fast-paced delivery environments.

Preferred Qualifications:

  • Experience in offline capabilities and synchronization within Field Service Mobile.
  • Familiarity with DevOps for Salesforce (e.g., Gearset, Copado, SFDX, SF).
  • Experience working in Agile/Scrum environments.

 

Expected annual pay for this role ranges from $80,000 to $1,60,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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