ServiceNow Business Analyst

Location: Philadelphia, PA (Onsite 4days/week)

Duration: 6+Months

Responsibilities:

• Strong ServiceNow stakeholder and customer communication.
• Working with the process team to drive out requirements and create user stories.
• Working within the Engineering team to articulate technical challenges and opportunities.
• Participating and contributing to workshops offering best possible solutions.
• Specific ITSM and ITIL experience and exposure.
• A strong background as a Business Analyst.
• A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients.
• Location is in Philadelphia.
• The ability to show evidence that you can work with clients, distill requirements, work in partnership with client ‘s and engineers to deliver solutions, document, and drive signoff.
• Provide post implementation support and gather feedback for continuous improvement.

Qualifications:

• Excellent management and influencing skills full understanding and ability to lead on all ITIL processes.
• Able to work independently without significant supervision.
• Highly analytical in your approach.
• Actively manage application specific enhancements / defects as assigned to the BA.
• University bachelor’s degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience.
• Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition.

Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.