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Title:  Techno Functional Consultant - L1

Requisition ID:  59638
City:  Plano
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Location: Remote ( but preferred to have local profiles from Kansas city, Frisco, or Seatle)


 
    Primary Skill set as suggested :-
    
 ServiceNow UI Developer - ServiceNow UI developer with experience in workspace customizations and Custom UI development using the Now UI Framework and UI Builder. For this developer we are also open to someone having pure nodejs background using Typescript or Javascript and some experience with OpenAI apis / AI Agents with ServiceNow experience.
    

    Job Title: ServiceNow UI Developer (UI  / Workspace Customizations)
     
    Job Summary:
    We are seeking a talented ServiceNow UI Developer to join our ServiceNow platform team. The ideal candidate will have strong expertise in building modern and responsive user interfaces using the Now Experience UI Framework, UI Builder, and customizing ServiceNow Workspaces. You will collaborate with product owners, architects, and platform engineers to deliver engaging, performant, and scalable user experiences for our enterprise ServiceNow applications.
     
    
    Key Responsibilities:
    · Design and develop custom user interfaces using the Now Experience UI Framework (using React & ServiceNow Components).
    · Build and configure Agent Workspaces and custom workspaces using UI Builder.
    · Build and configure Integrations using Integration HUB
        · Experience in experience with creating actions, flows, playbooks, custom spokes & scripting.
        · Develop reusable components, templates, and data visualizations tailored to business workflows.
    · Integrate with ServiceNow APIs (REST, GraphQL, GlideData) for dynamic and context-aware UI experiences.
    · Collaborate with stakeholders to understand UX requirements and translate them into high-quality UI designs.
    · Optimize UI performance and ensure accessibility and responsiveness across devices.
    · Participate in code reviews, sprint planning, and agile development ceremonies.
    · Stay current with the latest features and roadmap updates in the ServiceNow Now Experience ecosystem.
     
    
    Required Skills and Qualifications:
    · 5+ years of experience developing on the ServiceNow platform.
    · Hands-on experience with Now Experience UI Framework, UI Builder, and ServiceNow Workspaces.
    · Proficient in JavaScript, React, and Web Components.
    · Experience working with GraphQL, GlideRecord, and ServiceNow REST APIs.
    · Solid understanding of ServiceNow data model, App Engine Studio, and Scoped Applications.
    · Strong UI/UX design sense and familiarity with Figma or similar design tools is a plus.
    · Familiar with Agile/Scrum development methodologies.
    · ServiceNow CSA certification required; CAD or additional certifications preferred.

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

  • For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
  • Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
  • Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
  • Support the solutioning team from architectural design, coding, testing and implementation
  • Understand the functional design as well as technical design and architecture to be implemented on the ERP system
  • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
  • Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
  • Write code as per the developmental standards to decide upon the  implementation methodology
  • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
  • Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
  • Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
  • Support on-site manager with the necessary details wrt any change and off-site support

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2. Skill upgradation and competency building

  • Clear wipro exams and internal certifications from time to time to upgrade the skills
  • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  • Write papers, articles, case studies and publish them on the intranet

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 5-8 Years .

 

Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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