Title: Project Manager
Job Description
Role Purpose
The L3 Network Security Operations Engineer is a critical role within the Cybersecurity team, with the dual responsibilities of operational excellence and driving forward-looking engineering improvements. This role is designed for individuals who have strong network security operational experience, and a proven track record of prior engineering delivery
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Provide L3 Operational Support for complex operational issues, troubleshoot and resolve issues
• Design, configure, and manage advanced network security solutions, including Firewalls, Zero Trust Network Access (ZTNA), Secure Web Gateways (SWGs), and Cloud Network Security capabilities.
• Continually refine and improve support methodologies, standardizing operational practices and creating detailed documentation.
• Employ infrastructure-as-code (IaC) and automation techniques, particularly Terraform, to streamline the provisioning, configuration, and management of network security tools and environments.
• Conduct in-depth analyses of network traffic patterns and security logs with SIEM tools (e.g., Splunk).
• Support Network Security Infrastructure focusing on patch and lifecycle management.
Qualifications: - A minimum of 7 years and above of direct, hands-on experience in Network Security Operations, with a significant focus and exposure to engineering enhancements.
- Experience with Zscaler ZIA & ZPA, Palo Alto Firewalls
- Preferred experience (or similar) with: Cloudgenix (SD-WAN), Cloudflare (WAF), Forescout (NAC), and Tufin/Algosec (Firewall Orchestration)
- Hands-on experience with public cloud providers (AWS preferred) and cloud infrastructure management.
- Experience with infrastructure-as-code frameworks (e.g., Terraform Cloud).
- Ability to write automation scripts and web services (Python, Bash).
- Strong understanding of network protocols and information security best practices.
- Experience working with git source control and CI/CD systems (GitLab CI/CD).
- Good understanding of enterprise architecture, including endpoint, network, and cloud-based systems
- Experience with SIEM (Splunk) technologies, event correlations, query management, and custom detections
Experience with observability platforms (Grafana)
- B.S. in Information Technology, Computer Science, or a similar technical program. Soft Skills
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with cross-functional teams.
- Strong analytical, problem-solving, and excellent documentation and organization skills. - Ability to self-organize, prioritize activities independently, and manage uncertainty effectively.
- Experience managing stakeholder expectations in the delivery of projects.
- Adaptability and continuous learning: proactive approach to self-education and flexibility to pivot strategies in response to new information or changing environments
- Attention to detail: able to thoroughly review configurations and policies, identifying gaps in solution designs prior to implementation
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Deliver
No | Performance Parameter | Measure |
1 | Customer centricity | Timely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers. |
2 | Support sales team to create wins | % of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led |