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Title: Administrator - L3

Requisition ID: 77058

City: Pune

Country/Region: IN

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Title Nexthink Consultant – L2

Proposed Grade B2

Experience Level 3-8 Years – Desktop/Server support, System Administration 3+ years of experience in Nexthin

Location :: Pune / Koch

Passport Mandator

CBR - 240K

͏

Role & Responsibilities

Describe the Challenges, Key

Result Areas, Decisions he can

make, Team Size, Future growth

in our organization.

Give the Project/Account

Description, wherever possible,

else describe the activities

scheduled in the

Project/Account.

Mandatorily specify the

domain/technology areas the

candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) • Proactively analyses the Nexthink environment for the issues/impediments • Create a Case Study for the client presentation and Implementation later • Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer • Ability to create a category, investigation and perform Remote Actions using Nexthink • Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist • Create SOPs and KB articles • Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies • Create scripts in PowerShell for Nexthink Act modules (Optional). • Review Nexthink Engineering/Deployment project plan and progress

Required Candidate Profile

(Job Requirements/Descriptions)

[Mandatory to specify what

Domains/technology

areas/skills/projects the

candidate should have worked

on.

What Knowledge of job,

Market/Industry knowledge he

must possess.

Specify the required skill levels

he must possess w.r.t

Communication, Team

Management, Business

Development. Etc.

Describe in detail what his

current role should have been in

his current organization.] Profile: · Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid – On Premise or Cloud -SaaS) · Strong knowledge in Win 7 / Win 8 / windows 10 Operating System · Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management · Basic Knowledge of Intune and SCCM deployment · Ability to read logs · Good Customer orientation and coordination skills · Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. · Basic knowledge of Active Directory and Windows Servers · Basic understanding of networking concepts · Good Working knowledge in PowerShell scripting · Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified

2. Nexthink IT Support Module Certification – Mandatory 3. Nexthink IT Admin Module Certification - Mandatory

Education: 1. B.Sc, B. Tech or any Graduate with relevant experience

͏

Deliver

No	Performance Parameter	Measure
1.		100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

͏

Mandatory Skills: UxM - NexThink .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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