Title: Associate
Requisition ID:
62868
City:
Pune
Country/Region:
IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Mandatory Skills: Order Management(Comms)
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Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
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Essential Hiring Skills :
- PC basic knowledge, typing on PC using keyboard shortcuts
- Microsoft office (Outlook, Word, Excel)
- Order Management & Supply Change Management Knowledge
- Knowledge of data handling
- Knowledge on SAP SQL
Responsibility:
- Process updates/modifications to the incoming work orders accurately and promptly
- Enter customer selections into the order processing system
- Calculate and enter initial quantity at the time of order creation
- Liaise with suppliers, and internal teams to confirm order details and resolve any issues
- Maintain accurate records of documents and transactions
- Provide updates on order status and communicate any delays or discrepancies
- Follow company policies and procedures to ensure compliance with industry standards
- Identify areas where innovative solutions will improve business performance
- Participate in team meetings and contribute to process improvement initiatives
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Deliver
No | Performance Parameter | Measure |
1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.