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Title:  Change Manager - L3

Requisition ID:  50801
City:  Pune
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Contract Job Title: Incident & Operations Manager (DevOps Background)

 

Responsibilities:

 

1. Incident Response & Triage

 

  • Develop and maintain incident response plans for various types of incidents.

  • Ensure timely resolution of tickets by Operations team within agreed SLAs.

  • Assess and prioritize incidents based on severity and initiate response actions accordingly.

 

2. Incident Documentation & Analysis

 

  • Maintain detailed incident records including impact, nature, and resolution.

  • Perform post-incident analysis to identify root causes and preventive actions.

 

3. Customer Satisfaction & Reporting

 

  • Monitor and improve customer satisfaction through efficient operations.

  • Address customer complaints and conduct monthly SLA review meetings.

 

4. DevOps Background (Prior Hands-on Experience)

 

  • Experience with Linux administration, shell scripting, and troubleshooting.

  • Managed CI/CD pipelines, Kubernetes clusters, and cloud infrastructure.

  • Knowledge of virtualization (VMware/KVM) and private cloud environments.

  • Familiarity with tools like Docker, Jenkins, Ansible, and cloud monitoring.

 

5. Leadership & Coordination

 

  • Lead cross-functional teams and bridge gap between DevOps and Operations.

  • Ensure clear communication with stakeholders and technical teams.

 

- Location Pune, Maharashtra, India

- 24/7 Operations (Yes/No): Yes

- General Shift (Yes/No): As per the client's requirement 

- All Shift Timings: As per roster
 

Rates including mark up - 130K/M

 

Do
RESPONSIBILITIES
•    Ensure each and every Change is recorded and approved before implementation.
•    Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency
•    Convene and chair CAB meetings, circulate the MOM of the CABs
•    Ensure no Unauthorized change is implemented which may potentially impact the Production 
•    Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
•    Report the Management on the agreed Change KPIs and ensure effective change communication in place
•    Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
•    Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
•    Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
•    Bring in Service improvements to improve the overall Process maturity

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KEY SKILLS AND COMPETENCIES
•    8-10 years of ITSM experience in Change and other processes
•    ITIL V3 / 2011 Foundation or Intermediate certification
•    Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
•    Effective Communication skills 
 

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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