Title: Lead Administrator - L1
Job Description
Job Title Nexthink Consultant – L2
Proposed Grade B2
Experience Level 3-8 Years – Desktop/Server support, System Administration 2 + years of experience in Nexthin
CBR- 100K
Location- Pune/Noida
Job Description
Role & Responsibilities
Describe the Challenges, Key
Result Areas, Decisions he can
make, Team Size, Future growth
in our organization.
Give the Project/Account
Description, wherever possible,
else describe the activities
scheduled in the
Project/Account.
Mandatorily specify the
domain/technology areas the
candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) • Proactively analyse the Nexthink environment for the issues/impediments • Create a Case Study for the client presentation and Implementation later • Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer • Ability to create a category, investigation and perform Remote Actions using Nexthink • Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist • Create SOPs and KB articles • Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies • Create scripts in powershell for Nexthink Act modules (Optional). • Review Nexthink Engineering/Deployment project plan and progress
Required Candidate Profile
(Job Requirements/Descriptions)
[Mandatory to specify what
Domains/technology
areas/skills/projects the
candidate should have worked
on.
What Knowledge of job,
Market/Industry knowledge he
must possess.
Specify the required skill levels
he must possess w.r.t
Communication, Team
Management, Business
Development. Etc.
Describe in detail what his
current role should have been in
his current organization.] Profile: · Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid – On Premise or Cloud -SaaS) · Strong knowledge in Win 7 / Win 8 / windows 10 Operating System · Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management · Basic Knowledge of Intune and SCCM deployment · Ability to read logs · Good Customer orientation and coordination skills · Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. · Basic knowledge of Active Directory and Windows Servers · Basic understanding of networking concepts · Good Working knowledge in PowerShell scripting · Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified
2. Nexthink IT Support Module Certification – Mandatory 3. Nexthink IT Admin Module Certification - Mandatory
Education: 1. B.Sc, B.Tech or any Graduate with relevant experience
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Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
͏
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
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Deliver
No | Performance Parameter | Measure |
1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 5-8 Years .
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