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Title:  M365 Lead

Requisition ID:  61747
City:  Pune
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

 

 

Roles and Responsibilities

 

Manage team of BAU messaging support engineers offshore incl. onboarding of new staff members

Manage other stakeholders, like the wider Workplace team, the Service Desk and the process managers.  

Deliver the messaging related Services against the SLA requirements as per the daily contract.

Resolve technical issues with help of the other members of the support team and update knowledge articles and other documentation when needed.

Prepare and provide input in weekly and monthly SLA reporting.

Ensure customer satisfaction on delivery of BAU Services related to messaging support in terms of availability and performance.

Ensure availability of Exchange/Skype with help of the storage and back-up team and plan regular restore tests to ensure recovery (of e.g., mailbox) is possible.

Ensure basic security requirements are applied in terms of authorizations and patches.

Understanding of customer strategy and Business requirements related to messaging services.

MAnage the execution of required/planned changes in accordance to the agreed process and schedule

Review pre-solution & for Delivery Assurance for new projects, which includes evaluation of requirements and mapping to appropriate technology.

Provide technical support to project team(s) during different stages of a project related to messaging and ongoing migrations to Office365.

Excellent verbal and written communication skills to effectively findings and reports to the customer lead for the Workplace Services via the Wipro on-site Workplace lead.

Mandatory Skills: M365 Teams Collaboration .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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