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Title:  Spanish Specialist - Senior Executive

Requisition ID:  47421
City:  Pune
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
 

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• Fundamental Knowledge on Broadband technologies e.g. ADSL, HDSL, LAN, WAN, New Age products etc..
• Training on network topologies and protocols.
• Good knowledge and understanding of the CPE configuration, both Standard and Non standard CPE.
• Good understanding of the Order management journey, Order to Cash
• Good problem solving capabilities and Network troubleshooting.
• Good interpersonal skills
• Good order management skills
• Should have worked within BT GS environment.
• Should have knowledge over Order Management for BT. 
• Validate the customer order from a high level design point.
• Ensure the require network parameters are provided and appropriate, according to the network services.
• To manage the incoming work volumes for all associated task of the role to ensure performance targets achieved.
• To liaise with customer’s account team, Suppliers, Productline teams in the delivery of CPE services.
• To liaise with the customer’s Service Delivery teams during the delivery cycle and ensure driving governance within the team.
• To liaise with CPE/Switch suppliers for ETA and support team to escalate where ETA's not in place or delayed.
• To create and share CAPA, RCA's as and when required.
• To keep L1, L2 appraised or call out any help required, challenges within the process, people
• Need to be a Spanish Resource with Telecom Experience

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  • • Working experience of 2+ years in Telecom Order maangement and understanding of Supply chain Management concepts
    • Excellent written and verbal Communication skills 
    • Have work experience in a service provider environment managing Central Office provisioning operation.
    •Order validation from a deliverables point of view.
    • Coordination with the Order management or account teams for insufficient issues.
    • Escalate through the right channels and process to ensure the accountability on deliverables.
    • Continuous improvement through learning and process understanding.
    • To meet or exceed all delivery targets such as time lines, KPI's, right first time activities.
    • To act as 1st Level escalation point of contact
    • Need to be a Spanish Resource with Telecom Experience

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Deliver

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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