Job Description

The Client Services Supervisor will be vital member of the Claim department and report to the Operations Head. They will assist the Claims Department with overseeing client services and client satisfaction, manage a small client services support staff, create and maintain client communications platform and collaborate with specialized vendors.

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Responsibilities:

• Coordinate and Participate in regularly scheduled client and vendor relationship calls.
• Manage and monitor the tracking of all inquiries from clients including routing inquiries to appropriate departments and follow up with aging
• Prepare and Publish monthly and quarterly client services reports to customers
• Primary customer liaison with smaller ASO clients including managing annual reports
• Perform annual client PHI access review
• Participate in annual SOC audit reporting tasks as required

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Qualification Requirements

• Minimum of 5-10 years’ experience in a role that included health care administration (preferably claims administration) or similar work experience.
• Extensive experience in a Health Care Claims Administration industry, including but not limited to Claims Processing, Employer and Member enrollment processing, Member and Provider communications, etc.
• Strong verbal and written communication skills
• Well-versed in client and vendor relationship building
• Strong organizational skills
• Excellent management skills
• Prioritization and delegation skills
• Strong computer knowledge and use of MS Office tools, especially with MS Excel and MS powerpoint
• Work history implementing process improvements and operational efficiencies

Education Requirements

• Degree preferred or equivalent job experience.

Physical Requirement

• Normal degree of physical effort in typical office environment.
• May be subject to interruptions.
• Required to work heavily on a computer.