Order Management Officer

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.  

As part of this project, your role as OM Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Job requirements:

• Manages Customer relationship through providing daily operational support;
• Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope;
• Keeps Customer informed of progress at all stages;
• Deals with and coordinates any order prioritization request with the Customer, to meet expectations;
• Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures;
• Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders);
• Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues;
• Ensures that Service Level Agreement is met at individual level;
• Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level;
• Independently handles, assists the customer to determine problems and provide resolutions on any customer issues & process general volumes smoothly;
• Accordingly stores documents (including preparation steps like printing and scanning);
• Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations;
• Provides continuous visibility of the orders / requests backlog situation to the Customer.

Candidate’ profile:

• Advanced level of English;
• Basic domain knowledge (financial, supply chain and logistics);
• Independent MS Office user (especially Excel);
• Customer service oriented;

• Problem analysis and problem solving;
• Numerical competencies;
• Excellent communication skills;
• Strong planning capacity;

• Previous work experience, preferably in SAP (SD/MM module), Logistics, Supply chain, Order Management or Customer relations management is an advantage.

Benefits for working with us: 

• The chance to work for Top Employer 2024!
• Competitive salary with attractive set of social benefits:

• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment; 

• Personal development in a multinational working environment through nice extracurricular activities with the team; 
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house + massage at the office;

• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes

• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.