Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as a Procurement Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

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        Candidate Profile:

• Fluent in English(spoken and written);
• Min. 1 year experience in procurement domain;
• Very good verbal/written communication skills;
• Problem analysis and problem solving;
• Strong customer management skills;
• Exposure to Procurement systems (Ariba, SAP, SRM) and ticketing tools;
• Experience working with Excel and PowerPoint;
• Ability to keep tight deadlines, planning and organizing capacity.

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       Responsabilities:

• Ensures all incoming Procurement Services requests: Helpdesk queries / Chats are responded/treated on a day-to-day basis within the agreed SLA and accuracy;
• Responsible of the quality of the service, continuous improvement and productivity delivered;
• Relationship management with client stakeholders;
• Work with the team to ensure all incoming Procurement Services requests: PR to PO / Helpdesk queries /Training to suppliers and client stakeholders are responded/treated on a day-to-day basis within the agreed SLA and accuracy;
• Participate in training sessions for suppliers and client stakeholders;
• Participate in Procurement-AP synergy meetings, identify and implement all improvement initiatives that would bring more efficiency/productivity/LT decrease for all client’s requests;
• Perform problem analysis, including root cause analysis for escalations;
• Provide support to the various end users & managers;
• Ensure adherence to process essentials and compliance to customer requirements.

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Benefits:

• Competitive salary with attractive set of social benefits:

Private Pension Plan;

Monthly Benefit budget;

Medical insurance;

1. Life insurance;

• Christmas bonus;
• Childbirth allowance;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition.
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.