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Title:  Business Analyst

Requisition ID:  75089
City:  Toronto
Country/Region:  CA
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Determines operational objectives by studying business functions, gathering information, and evaluating output requirements.

5+ years’ experience in the business system analysis industry

Demonstrate deep knowledge and experience around the Banking & Finance Domain

Extensive experience with working in bankng domain

Understanding of different systems for various banking products in the domain.

Requirement analysis and documentation.

Strong analytical skills.

Well versed with JIRA tool for defect tracking

Well versed with REST client tools like POSTMAN to test use cases

Defect analysis

Eliciting high-level API requirements, formulating API specifications using OPEN API SPECS

Capturing functional and non functional requirements

Documenting Artifacts , Document Validation

Planning with Cross-Functional Teams

UAT Testing

Collaborating with stakeholders

Ability to coordinate multiple projects spanning across large divisions.

 

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Work closely with BA Lead during the creation of new systems required for offering new products/services to bank’s stake holders

Help technical teams to create optimal use cases

Coordinate with testing team during various phases of testing and represent end-users in the UAT phase

Examines current business procedures and recommends new ones.

Designs new computer programs by analyzing requirements, constructing workflow charts, and writing specifications.

Improves systems by studying current system practices and IT modification design.

Recommends controls by identifying problems.

Defines project requirements by identifying project milestones.

Monitors project progress by tracking activity, resolving problems, and recommending change.

Maintains user confidence and protects operations by keeping information confidential.

Prepares technical reports by collecting, analyzing, and summarizing information and trends.

Participating in the review of internal controls and procedures

Excellent communication, training and speaking skills

Willingness to work in a collaborative environment

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  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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