Title: Transition Manager - L1
Job Description
Role:
The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.
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- Overall min 10+ years of IT experience
- Min 5+ years exp in Application transition management and support
- Strong in application support transition & steady state governance
- Needs to have exposure to financial services clients
- Needs to understand Wipro transition framework & Wipro processes
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No. |
Performance Parameter |
Measure |
1. |
Customer Centricity |
CSAT (PCSAT & ACSAT top 2 Box) % / NPS Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs Adherence to all customer contractual commitments related to Services transitions Adherence to Services transition norms on all key performance metrics |
2. |
Presales & Delivery Excellence |
100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct Demonstrate One Wipro by 100% usage of Integrated Transition framework Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q Process Exceptions to be minimized by 100% compliance to the ITF |
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