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Title:  Lead Administrator - L2

Requisition ID:  69886
City:  Waltham
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

 

Job Summary:

We are looking for a skilled ServiceNow Developer with strong experience in Foundation Data and the Common Service Data Model (CSDM). You will be responsible for developing, configuring, and maintaining data models and platform components that ensure alignment with ServiceNow architecture and enterprise standards. This role demands a deep understanding of CMDB, data integrations, and ServiceNow’s platform capabilities.

Key Responsibilities:

  • Develop and maintain Foundation Data structures (e.g., Company, Location, Cost Center, Users, Groups).
  • Implement and configure CSDM-compliant CMDB class models, relationships, and lifecycle states.
  • Create and manage data flows, integrations, and scripts to ensure high-quality, governed data.
  • Collaborate with architects and stakeholders to align development with business goals and data governance standards.
  • Perform hands-on configuration and development across tables, forms, business rules, UI policies, ACLs, and flow designers.
  • Assist with platform upgrades, patching, and feature enablement aligned with the CSDM roadmap.
  • Develop automated jobs for data quality checks and CMDB health monitoring.
  • Document technical design, configurations, and workflows for knowledge transfer and audit purposes.
  • Troubleshoot issues related to CMDB and Foundation Data using ServiceNow diagnostic tools and logs

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 8-10 Years .

 

Expected annual pay for this role ranges from $80,000 to $1,58,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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