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Title:  Program Manager - L1

Requisition ID:  72659
City:  Waltham
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Summary:

We are seeking a Technical Program Manager (TPM) with strong experience in ServiceNow to lead end-to-end delivery of complex platform initiatives. The ideal candidate combines program management excellence, technical depth in ServiceNow modules, and stakeholder engagement skills to drive successful implementations, upgrades, and platform strategy.

Key Responsibilities:

  • Lead and manage large-scale ServiceNow programs across ITSM, ITOM, HRSD, SecOps, APM, or custom apps.
  • Coordinate cross-functional delivery teams, including business analysts, architects, developers, and testers.
  • Partner with ServiceNow product owners and architects to define scope, timelines, and success metrics.
  • Ensure adherence to best practices around Agile, ITIL, and SDLC methodologies.
  • Track milestones, risks, issues, dependencies, and resource allocations across multiple workstreams.
  • Drive platform governance, stakeholder alignment, and roadmap planning in collaboration with leadership.
  • Oversee vendor/partner performance and ensure compliance with contractual obligations.
  • Report on program health through executive dashboards, metrics, and status updates.
  • Coordinate ServiceNow release upgrades, regression testing, and change management.
  • Contribute to ServiceNow strategy, innovation roadmaps, and continuous improvement initiatives.

Required Skills & Qualifications:

  • 10+ years of overall IT experience, including 5+ years in Program or Project Management roles.
  • 3+ years of experience managing ServiceNow implementations, upgrades, or enhancements.
  • Strong understanding of ServiceNow modules such as ITSM, ITOM, CSM, or HRSD.
  • Working knowledge of ServiceNow data structures, integrations, and platform capabilities.
  • Proven ability to manage large-scale programs using Agile (Scrum/SAFe) and/or Waterfall methods.
  • Excellent communication, stakeholder engagement, and vendor management skills.
  • Experience working with globally distributed teams and matrixed environments.

Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Implementation Specialist (any module)
  • PMP, PRINCE2, or SAFe Agile Certification
  • ITIL v3/v4 Foundation or Intermediate

 

Mandatory Skills: Program Management .

 

Experience: >10 YEARS .

 

Expected annual pay for this role ranges from $1,00,000 to $2,00,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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