Job Description

Role Purpose

The role incumbent is responsible for the successful execution of a low to medium complexity program & its profitability.It is a  role requiring understanding of the individual program and how it interacts with other programs. The Program Manager is also responsible for customer satisfaction and to some extent to the commercial growth within the account.
 

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Responsibilities:

• Gross margin achievement for the Program
• Bonus received or penalty paid from/to the customers
• Adheres to project cash flow schedule
• Reducing value at risk (VaR)
• Increasing project effort charged to domain experts
• Formulating an appropriately structured Governance framework for the account in which he/she/they is/are the sole Program manager. Else working as per the governance framework defined by the Program Director
• Creating a clearly defined and documented escalation mechanism in place
• Ensuring governance ties in with Scope/Change Management
• Leading and owning the Program Delivery (schedule/risk/issues/changes/dependencies)
• Helping establishing the required execution and project methodologies synergizing customer and Wipro methodologies for meeting Program Quality-Cost-Delivery schedule
• Managing operational parameters of the program as signed off (ppc, offshore- onsite mix, utilization, bulge)
• Handling customer escalations

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People:

• Planning workshops and program steering committee meetings
• Developing and mentoring project managers and PMO for exceptional performance from team members to improve performance
• Managing & Controlling employee attrition rate
• Ensuring that eligible employee are released for rotation
• Managing Customer Relationship and Scope Management
• Taking care of Brand Building Initiatives
• Participates in initiatives which help in building Wipro Brand and developing progressive delivery.

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What we offer:

• Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
• Premium insurance for medical services for employee and family members- Luxmed
• Life & Disability Insurance for employees and family members- Generali
• Profitable Voluntary Pension Fund
• Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
• Integration and cultural events for employees
• Reward and recognition program for high performers
• Employee Referral bonuses
• Relocation assistance - Accommodation, travel and other expenses covered
• Friendly and chill atmosphere and company culture

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Equal Opportunity Employer:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.