Job Description

Role Purpose

We manage a hybrid VDI environment that supports both single-user and multi-user setups using persistent and non-persistent images. This environment caters to various business users and external partners, providing global access through different connectivity methods, endpoints, and operating systems. Internally, Fund employees use this environment as an extended remote desktop, while external partners utilize it for remote connectivity and development work

We are looking for a VDI support administrator to manage our environment, provision resources based on business requirements, and provide guidance and support to level 1 and level 2 engineers as well as end-users. The candidate will collaborate with various teams within the organization to deploy new solutions and troubleshoot or resolve underlying issues

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Must have knowledge in the following technologies:

Citrix DaaS, Azure AVD and/or VMware Horizon, 
PowerShell an/or Python scripting 
Tools used for troubleshooting (PerfMon, Wireshark)
Windows server OS 2019/2022 Windows 11 and AD/Entra ID environments
FSLogix profile management

Core responsibilities include (but not limited) to the following:

Infrastructure Management:
Manage multi-user and single-user session machine catalogs for different user groups
Install and configure VDI software on servers
Deploy and virtualize applications
Test and validate VDI functionality before deployment
Monitor VDI server performance and resource utilization
Troubleshoot connectivity issues related to virtual desktops and engage external vendors for swift resolution
Manage and troubleshoot user profiles
Migrate VDI workloads and upgrade master images used for catalogs
Generate scripts and templates for automatic provisioning of resources

Virtual Desktop Image Management:
Creating and maintaining standardized virtual desktop images (gold images)
Updating and patching virtual desktop images with latest security updates
Managing different virtual desktop templates and content libraries for various user groups and ensure that these templates/images are synchronized with external sites
Collaborate with stakeholders to assess VDI needs and improvements to image
User Access Control:
Provisioning and managing user access for virtual desktops and applications
Access and permissions control
Environment lockdown through policies
User profile management and validating profiles are in sync between sites
Security Management:
Implementing security policies and procedures for the VDI environment
Monitoring for security threats and vulnerabilities
Vulnerability patch management of master images and static pools, ensuring compliance with security standards
Managing user access controls and data encryption
Manage policies within the Citrix DaaS
Troubleshoot and Support:
Works in tickets system to solve escalated issues
Diagnosing and resolving issues related to virtual desktop access and performance
Providing technical support to end-users and providing support for Tier 3 or Tier 2 groups
Documentation and Reporting:
Ability to compile network diagrams and flow charts
Generating reports on VDI performance and usage metrics
Maintaining detailed documentation of VDI configuration and troubleshooting procedures
Manage and Create KB (Knowledge Base) articles used by Tier 1, Tier 2
Provides documentation, processes and technical training to Tier 1, Tier 2 admins
Change Management:
Submitting Change Management request for deployment of changes on the environment
 

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The ideal candidate would possess the following:

Minimum seven years of recent experience in VDI management

Accuracy and attention to details; must have organization skills

Customer service skills and a high level of professionalism

Strong written and oral communication skills and good judgment

Analytical and problem-solving skills preferred

Management of multi-user and single-user session machine catalogs for different user groups

Management and troubleshooting of user profiles

Migration of VDI workloads and upgrading master images used for catalogs

Vulnerability patch management of master images and static pools, ensuring compliance with security standards

Ability to support various database platforms and learn new technologies as needed

Ability to compile network diagrams and flow charts

Enjoys a fast paced environment

Demonstrated hands-on experience of progressive experience in desktop or server engineering

Experience with cloud infrastructure resource management

Experience with cloud security best practices

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In addition to the knowledge and hands-on experience with managing and configuring VMware and Citrix VDI environments, the position requires hands-on experience in the following areas as they relate to VDI platform management:

Azure Cloud Infrastructure (firewalls, networking, policies) 
PowerShell scripting
Group Policy Objects
Windows (10, 11) OS  and Windows Servers OS 2019 and 2022
Imaging process (SCCM/Intune)
Virtualization platforms (VMWare, Hyper-V)
Software distribution platform (SCCM)
Strong understanding of networking concepts and protocols